Roger...I was thinking along the line of for items that require a UCR, the system could track "UCR required"...so it could keep track of the # of returned items that "should" have had a UCR submitted.
Then the item manager could say "ok, so the system saw 1346 widgets returned, 57% of those were flagged "UCR required" with a total of...zero UCRs submitted".
If 'we' aren't doing our part, that part of it needs to be fixed. I've done UCRs before, heck they aren't that difficult.
* UCR question - is it normal for UCR to be submitted by each mbr? Is it normal, or at the very least, acceptable, to do a 'general submission' UCR on an item for a whole unit?