Auditor General slams incompetence, indifference and neglect in federal government: ‘Deja vu all over again’
OTTAWA – Canada: Your federal government is an old, slow behemoth, largely concerned with itself, indifferent to improving the lives of its citizens and, though it has been told time and again to change, sticks stubbornly to its inward-looking ways.
That is the rather mournful, angry message in the latest dispatch from Auditor General Michael Ferguson, now at the mid-point of his 10-year term in office.
“We see government programs that are not designed to help those who have to navigate them, programs where the focus is more on what civil servants are doing than on what citizens are getting, where delivery times are long, where data is incomplete, and where public reporting does not provide a clear picture of what departments have done,” Ferguson complains.
“Our audits come across these same problems in different organizations time and time again. Even more concerning is that when we come back to audit the same area again, we often find that program results have not improved,” Ferguson writes in a blistering 11-page introduction to the seven reports and three special examinations he laid before Parliament Tuesday morning.
The Department of National Defence — a perennial whipping boy for the Auditor General — comes under fire in two separate reports for problems that Ferguson and his predecessors long ago identified.
For example, Canada’s generals and admirals hope to command a full-time regular force of 68,000 members by 2018-2019 but the Auditor General believes it “unlikely” that it will hit that target. Why? Because recruiting and training programs are poorly designed. The result? The armed forces were 2,000 bodies short of their target size four years ago and are now 4,000 bodies down.
And yet, as Ferguson notes, the Department of National Defence was told about this in 2002, when Jean Chretien was PM, again in 2006 as Stephen Harper began his tenure at the top, and now, in 2016 Prime Minister Justin Trudeau gets the same message.
In one of Ferguson’s first reports, back in 2012, he warned that DND didn’t know what it was doing when it came to estimating the life-cycle costs of the F-35 fighter jet program. On Tuesday, he said DND didn’t know what it’s doing for a whole host of other equipment programs when it came to planning for the costs of maintaining and repairing key pieces of equipment.
For example: The navy’s original budget for maintaining our fleet of four submarines was $32-million. The actual cost per submarine? $320 million!
Ferguson and his predecessor, Sheila Fraser, have paid increasing attention to indigenous issues over the last decade and Ferguson did so again in two separate audits released Tuesday that are sobering and upsetting assessments of racism and indifference.
Indigenous offenders, he reported, are far less likely to get out of jail on parole than non-indigenous offenders and are far more likely to be housed in medium- or maximum-security prisons.
“Indigenous offenders are caught in a vicious circle. Most do not get timely access to the programs they need, and because they have not completed a rehabilitation program, they do not get released on parole as early as they could.”
Meanwhile, a promise made by the Harper government in 2007 to speed up land claim settlements with First Nations has gone largely unfulfilled. Ferguson said that’s due to financial cutbacks and a department of Indigenous and Northern Affairs that does a poor job of helping First Nations through the settlement process.
And yet, Indigenous and Northern Affairs Canada is found to have cherry-picked the data about its progress on land claim settlements that it presents to parliamentarians and the public to make it look like its doing a better job than it is.
Reflecting on all the work he’s done examining various First Nations programs, Ferguson is scathing: “When you add the results of these audits to those we reported on in the past, I can only describe the situation as it exists now as beyond unacceptable.
“This is now more than a decade’s worth of audits showing that programs have failed to effectively serve Canada’s indigenous peoples. Until a problem-solving mindset is brought to these issues to develop solutions built around people instead of defaulting to litigation, arguments about money, and process roadblocks, this country will continue to squander the potential and lives of much of its indigenous population.”
A constant lament of Ferguson (and previous auditors general) is that government is all about government and not about those it serves.
The most recent example comes from the Canada Revenue Agency where Ferguson finds processes designed for bureaucrats and not tax filers. The agency is currently dealing with 170,000 filers who have an objection about their taxes.
And yet, as Ferguson writes, “the agency does not consider timeliness from the point of view of the taxpayer. For example, the agency does not count the days when a file is not yet assigned to an appeals officer, and it does not report on the overall time that taxpayers spend waiting for a decision. Objectors are never told how long they can expect to wait for a decision from the agency.”
Delays in delivering government services, as Ferguson notes, have also been a constant theme during his half-decade on the job. He reminds us that he once found monstrous delays veterans faced trying to get disability benefits or that everyday Canadians had arguing about Canada Pension Plan benefits.
“In just five years, with some 100 performance audits and special examinations behind me since I began my mandate, the results of some audits seem to be — in the immortal words of Yogi Berra — ‘déjà vu all over again.’