This just published from Question Period on 30 Sep 2014
Jack Harris St. John's East, NL
"Mr. Speaker, Master Warrant Officer Dodsworth was denied compensation under the home equity assistance program. His family lost $72,000. Neil Dodsworth spent 33 years serving our country, including in Somalia, Afghanistan, and Haiti.
The home equity assistance program is meant to protect Canadian Forces members from financial losses when required to relocate. CAF members should not have to hire lawyers to fight for compensation. Why are our soldiers denied this funding, and why has the government not fixed this problem?"
Dan Albas Parliamentary Secretary to the President of the Treasury Board
"Mr. Speaker, since this matter is before the court, it would be inappropriate to comment on this case."
Jack Harris St. John's East, NL
"Mr. Speaker, this is not the first time this has happened. The government knows about this problem and has not fixed it. It is a pattern under the government.
Canadian Forces members serve our country proudly and should not have to come home to fight bureaucracy, whether it is Canadian Forces members fighting for home equity assistance, disability benefits, or accessing mental health services or veterans and their families fighting for benefits.
Canadian soldiers are not getting what they deserve. When will the government treat Canadian Armed Forces members and veterans with the respect they deserve?"
Rob Nicholson Minister of National Defence
"Mr. Speaker, they get respect and admiration every day from this government. No government has done a better job of sticking up for all these issues, reaching out to assist these individuals and investing in them than this government. I am very proud of our record in that area."
From a personal point of view, no-one from DND has reached out to assist, I have found that the opposite has been the case.
Oh wait...I did have an olive branch presented...June 5, 2013, again in the Standing Committee on National Defence (Parliament):
http://openparliament.ca/committees/national-defence/41-1/84/robert-chisholm-1/
Col Russell Mann
"Mr. Chair, thank you for the opportunity.
I think I can give at least a partial answer, while acknowledging that compensation and benefits is an area of the department that, as the honourable Mr. Alexander has pointed out, is another part of the department, and the director general of compensation and benefits is in a position with the authority and responsibility to develop a home equity assistance program.
Certainly home equity loss affects all families, and my heart goes out to this major and his family, who are clearly suffering. I would like to be able to do more for that family. One of the things I can tell you from my role in Military Family Services is that I hear from families all across the nation through many different means. When I become aware of a particular case, I ask my team to try to find any way at our disposal to deal with the conditions that are caused by military service. As I said, that includes relocation, and one of the consequences sometimes is loss on the sale of a home.
We do have some means available to attempt to provide relief for members if we understand the full context. I would be more than willing to hear the full context to see if we can bring other services to bear within Morale and Welfare Services that are non-governmental but are intended to support families—for example, the military families fund, which is a fund of last resort for military families who are in distress and have nowhere else to turn.
I think there may be a partial way to deal with the member to whom you refer, sir, but I do have to defer and say that the director general of compensation and benefits is in a better position to give you good information about home equity programming and policy."
I attempted to contact Col Mann after this, to ask for his office's assistance as he indicated in parliament, however after several months, nothing heard. After multiple attemps, I was advised that I knew what was available and I should refer to their website.
As an aside the CFMWS cannot assist with any issues above $5,000 (as it does not "resolve" a problem).
As I had to take my situation through the grievance process (won twice), ombudsmans office (supported), and Federal Court of Canada with nothing but roadblocks in my way, I wonder what component of "reaching out" is being referred to.