Well, to be fair, it sounds like the banks smartened up right quick. Shared with the usual disclaimer....
Flaherty tells banks to be 'generous' to war widows on mortgage insurance
Canadian Press, 12 Feb 07
http://www.recorder.ca/cp/National/070212/n0212135A.html
OTTAWA (CP) - Finance Minister Jim Flaherty says he's going to bat for the widows of Canadian soldiers caught up in a mortgage-insurance fight with financial institutions.
Several widows of soldiers killed in Afghanistan say they were told by their banks or insurance companies that the mortgage insurance they've spent years paying into does not apply because their spouses died in combat.
Liberal MP Judy Sgro raised the matter in the House of Commons on Monday, asking what the government is doing to help the women.
"These individuals all deserve the highest respect and care from their government and all Canadians," Sgro said.
"When will they offer the widows and the families of our fallen soldiers automatic relief against future mortgage payments?"
Flaherty responded that he was "shocked" to hear about the situation and said he has already taken action.
"I made it clear to the banks today that I expect them to be generous in their treatment of all widows in this country. I await their response and I will be pleased to report to the House with respect to their response as soon as it is received."
Maureen Gillam, whose husband, Sgt. Craig Gillam, was killed last October in a rocket attack near Kandahar, said she received a letter days ago stating she could not benefit from her mortgage insurance because of a so-called act-of-war clause.
However, hours after a reporter questioned Manulife Financial about the issue, the institution reversed its position and determined it would pay off the mortgage.
Manulife spokesman Tom Nunn said the bank is not changing its overall policy, but could review special cases like Gillam's to determine if the exclusion should be waived.
For others, too, the process has been mired in mixed messages and stress.
Kendra Mellish, whose husband, Warrant Officer Frank Mellish, died last September in a firefight in Afghanistan, said she was initially told she would likely not be able to collect on her mortgage insurance because of a war exclusion clause.
She pursued the issue with officials at the Bank of Montreal, who issued the policy near her home at New Brunswick's Canadian Forces Base Gagetown, and was told they'd look into it.
While awaiting an answer, Mellish was forced to continue paying her mortgage. Four months later, she said the bank revealed it had no such exclusion clause and would begin payments.
A spokesman for the Bank of Montreal said he didn't believe the bank has ever had an act-of-war clause and said the confusion could have resulted from a misunderstanding at the local branch.
The issue became so aggravating for widowed spouses that Brig.-Gen. David Fraser, the Canadian who commanded NATO forces in southern Afghanistan for nine months last year, met with senior bank officials to sort out the matter.
Fraser, who didn't want to identify which banks he approached, became aware of the problem after women whose husbands were killed on his watch in Afghanistan raised it when he visited them at military bases after his deployment.
In another case, Cpl. Kelly Dove said she was initially told by Scotiabank that her mortgage would not be paid after her husband, Warrant Officer Rick Nolan, died last September.
But after Christmas, the bank informed her the mortgage would be covered.
Scotiabank spokesman Joe Konecny said Monday there should never have been any question that the bank would honour the policy.
"We do not have an act-of-war clause and never have," Konecny said in an interview from Toronto. "There may have been some confusion at the branch level and the wrong message was provided and we apologize for any confusion or inconvenience."