I recieved a call from Best Buy today on the update of my laptop which has been in repair again (second time in less than a year). Apparently, under a 3 year total service warranty, all SOFTWARE issues are not actually covered. So thats a $200 repair fee there. Secondly, it would appear as though SHIPPING CHARGES to software related fixes and repairs are also on the bill and not mentioned. Another $40. The amount of stuff I have had to pay considering I spent 150$ on a supposedly top notch warranty, is bordering on criminal. I get were in and economic recession, but if you want to make more money, MAKE THE CUSTOMER WANT TO COME BACK..... which I will not be doing in the forseeable future.