Frustrating part of my review is that the condition has already been approved. It was awarded at 2/5 in 2006. When I submitted for reassesment it was declined and BPA advised I appeal as policy change indicated that at minimum it should be 4/5 and the lawyer and specialist they recommended both felt that i should be 5/5 award. Not sure why it takes going on 45 weeks to complete review.
VAC wait times
- Thread starter Mediman14
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Jarnhamar
Army.ca Myth
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Firebird said:
Consider speaking to a Royal Canadian Legion Service Officer and asking for help. They're a free service for serving and former members and are paid to be experts at dealing with VAC on behalf of members. This includes submitting paperwork on your behalf and challanging claims that get rejected up to and including going to their review board with you.
- Reaction score
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Jarnhamar said:
I second this advice. Mine, Rebecca, has been fantastic.
Jarnhamar said:
There is something very wrong when an outside organization has to be engaged in order for suffering veterans to receive decent and timely treatment from an organization that exists (or so it is claimed) to support them.
- Reaction score
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Harley52 said:
Unfortunately, you’ll see from many others’ comments in this thread that wait times are exceedingly long.
Assuming all documents are in order, and they’re not waiting for any other re-submissions and/or supporting documents, the decision phase takes the most time. They’re bottle-necked and understaffed. As well, as with any government organization, errors occur from time to time also.
If you haven’t touched base with anyone recently, contact them to see if they can offer any insight. Occasionally something occurs which doesn’t appear on your MyVAC account and notifications aren’t sent and/or received by the claimant.
Jarnhamar
Army.ca Myth
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It's important to understand the scope of claims vac deals with.
CAF members aren't only waiting until the end of their careers to submit claims. Recruits who injure themselves at basic training (from serious stuff to twisted akles) are submitting claims as soon as they hit their units.
Members releasing seem prompted to put in a bunch of claims (from vac themselves) as well.
Not necessarily a bad thing but if a single person puts in 5-10 claims that adds up across a potential 8000 members releasing per year.
CAF members aren't only waiting until the end of their careers to submit claims. Recruits who injure themselves at basic training (from serious stuff to twisted akles) are submitting claims as soon as they hit their units.
Members releasing seem prompted to put in a bunch of claims (from vac themselves) as well.
Not necessarily a bad thing but if a single person puts in 5-10 claims that adds up across a potential 8000 members releasing per year.
daftandbarmy
Army.ca Dinosaur
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Jarnhamar said:
Thousands of insurance companies around the world seem to be able to manage this kind of traffic. Maybe we could learn something from them, assuming we're willing.
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So... submitted a claim for a single condition in March 2017, VAC had all required documents in June 2017. Called yesterday, was told their current service standard for a single condition claim was July 2017. In other words, the oldest applications they are working on are complete (all required documents received) from July 2017, one month past mine. The agent said she would "elevate" my file to her supervisor for additional information... and that's all she would say, she had no other info than call back in a week.
At this point I'm considering it a lost cause in the short term. I'm going to call back next week and see what, if anything, has been updated. The wait time tool states 54 weeks, being over 80 weeks at this point, I'm not expecting anything for months, at best. After next week I'll let it ride for a few months.
I'm guessing with the changes as of April 2018, VAC who was already overworked and apparently changing "claims systems", is now completely overwhelmed.
At this point I'm considering it a lost cause in the short term. I'm going to call back next week and see what, if anything, has been updated. The wait time tool states 54 weeks, being over 80 weeks at this point, I'm not expecting anything for months, at best. After next week I'll let it ride for a few months.
I'm guessing with the changes as of April 2018, VAC who was already overworked and apparently changing "claims systems", is now completely overwhelmed.
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daftandbarmy said:
Insurance companies are not hindered with red tape and politics.
I am curious as to how many employees of VAC are actually working on files and applications. I am certain that they could of enticed a few adjustors from insurance companies to jump the fence with all that unused VAC money from previous years. Or the bureaucrats are worried about looking bad when some outside source comes in and cleans up.
Why does it take so long just to get the forms to fill out. I called 2 weeks ago to have them sent to me and was told I would get them with in a week. Didn't happen so I called back and was told there was a back log and to call back in a month if I hadn't received them. When I was on the website I checked out wait times for claims be processed........it was 54 weeks.
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Telecom with VAC. Working on July 2018 for a single condition as of today.
