VAC wait times
- Thread starter Mediman14
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Fishbone Jones said:
Prepare for a hard fight with this, hopefully it clearly states in your medical records of a history. I am still fighting with them on mine, as the medical records in french state one thing, and in english its another.
I submitted a claim in Feb 2019, three weeks later, it is at stage 3! The only thing I did was that supplied my own medical information ( I asked Med Records for copies) with the application . However, saying that, I have another application at stage 3 at 50 weeks now.Teager said:
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They are on Oct 17 claims according to correspondence received yesterday.
So, last anyone heard they were working on files from October of 2017. Do we think they are catching up or falling further behind?
The 'Wait time' tool seems to indicate that they are catching up, but there is absolutely no way that tool is accurate.
The 'Wait time' tool seems to indicate that they are catching up, but there is absolutely no way that tool is accurate.
kalobis said:
Based on what research I have been able to do, they have steadily been falling behind. I sent a letter to my MP a few weeks back, regarding the inability of VAC to complete files in a timely manner. In it I mentioned the fact that my 60 week file is still 20 weeks away from being looked at. There is is no way the average time is 36 weeks (or what ever) if they are working on files in sequential order by date. if they are working on Oct 17, then the wait is in the neighborhood of 80 weeks. Either they are lying about the average, the files they are working on or the order in which they complete them. All three of those facts can't be true at the same time.
The Correspondence I received today as of 1415, VAC is working on May 2018 claims for reassessments. I asked the VAC representive if the Wait times are accurate, according to the VAC representive they are. I asked her how they are getting the time lines if they are working on May 2018 files. "No response".
I further asked when should I apply for the Rehab program and the career impact allowance if I will be released in Sept. The response was early Oct. Does this sound right?
I further asked when should I apply for the Rehab program and the career impact allowance if I will be released in Sept. The response was early Oct. Does this sound right?
Mediman14 said:
I wonder if anyone has brought this up with the Ombudsman? There is a lot that he has no influence over but this seems like something he could get fixed. I know it looks bad when they show a year plus as an average wait time but, if its the truth, just let us know so we stop bugging you. I ask every month and I always get the same answer. They claim a 36 week(ish) average in the same message they are telling me they are working on files from 15 months ago.
So, in April 2019 they mentioned they are working on claims from October 2017. in June 2019, they say the exact same thing, they are working on claims from Oct 2017. Not too sure regarding the accuracy of the information they are telling us...
It is possible that with the roll out of the PFL and all the changes that took place 1 Apr 19 as well as new software, etc. they had to stop working on everything in order to get training done.
I mean, clearly that is not ideal, but its a possibility.
I mean, clearly that is not ideal, but its a possibility.
kalobis said:
That is usually my default response but at this point they are saying too many conflicting things, often in the same email. They claim an average time of
36 weeks yet will tell you that they process claims chronologically and they are 60 weeks behind. Both of those things can't be true.
