receptionist at base CDU's

[mariomike]

Triage nurses are also usually the most experienced and well rounded RNs in the emergency room. The job requires the unenviable skill of separating the true emergencies from the BS that so often walks in. If you screw up, people die...in the waiting room....which is never a good thing. There is no excuse for them to be crabby or rude, but it is a job that easily creates bitter and jaded people.

It seemed to me that most patients and families do not care what you know, until you first show that you care on a personal level. Most are not technical experts. They judge your treatment more on how you behave towards them. A smile and gentle touch went a long way, and saved a lot of "attitude questioned" complaints.