- Reaction score
- 3
- Points
- 430
To be fair, it's not a phenomenon limited to Millennials. I suspect that if they looked at other cohorts they would find similar results. Gen X tends to choose drive thru over eating in a fast food restaurant, usually because of time constraints. Same for the ATM's and online banking. And as for the self checkout two words WAL MART.
I suspect it's more about time and schedules and less about not wanting interaction.
When was the last time you actually went inside a fast food joint and sat down to eat. Usually I go in because the line in the drive thru is backed up, and no one at the counter. When was the last time you went in to a bank to deposit or withdraw money. For me it's only when I need to do something I can't do online or at the ATM. Self checkouts are a mixed bag, and more than likely because to only two manned checkouts are backed up and I only have a few items. I still do the manned line if I have a full cart.
Oddly enough Walmart pulled the self checkouts out of the local store here because the system was not great, and was constantly screwing up. The one on the other side of the city had them installed several years later and work much better. But when was the last time you've been in a Walmart and there have been more than 3 or 4 manned checkouts open?
I suspect it's more about time and schedules and less about not wanting interaction.
When was the last time you actually went inside a fast food joint and sat down to eat. Usually I go in because the line in the drive thru is backed up, and no one at the counter. When was the last time you went in to a bank to deposit or withdraw money. For me it's only when I need to do something I can't do online or at the ATM. Self checkouts are a mixed bag, and more than likely because to only two manned checkouts are backed up and I only have a few items. I still do the manned line if I have a full cart.
Oddly enough Walmart pulled the self checkouts out of the local store here because the system was not great, and was constantly screwing up. The one on the other side of the city had them installed several years later and work much better. But when was the last time you've been in a Walmart and there have been more than 3 or 4 manned checkouts open?