There are a lot of holes in the story. He said that the CFGA (did he mean the Board?) hadn't seen the grievance, and yet omitted 75% of it (from whom?). Oh, and it was seen by the CDS as well...so it sounds like it went through the entire grievance process...but it didn't. ???
He did bring one good piece of info though: if you go through the entire process and don't like the answers from the CoC, pursue a judicial review at your own financial risk. I'd probably be more concerned with other aspects of continually barking up a tree, but that's another matter...