- Reaction score
- 6
- Points
- 430
Klc said:Working in retail electronics tech services, I see piles of returned product every day. Literally.
In the civvie world, 'defective' returns are 70-90% NFF (No Fault Found)
-- Of course, many of these are for questionable reasons, as they get refunds..
I couldn't see military kit sent for service being very often without fault.
I've seen plenty of kit returned un-repaired (Though not to blame the techs nessiscarily, very likely a break down somewhere in the chain on the way to the techs)
Also had techs tell me repeatedly that somthing wasn't broken when it was (Until they eventually relented, actually CHECKED the equipment, and found it broken) and tell me what I said was the problem wasn't it (And generally their "solution" doesn't work and they're back a second time to actually fix what I told them was wrong).
Recently we had a truck returned to us as having been fixed... an electrical problem with the pod... so we checked the pod... still had the same problem... went inside the cab of the truck to move it, and there were the new parts for the truck, sitting on the seat of the truck, brand new, still in the box.\
Like I said, somtimes it's a problem with the techs, and somtimes it's a problem with the supply chain returning it to the techs...